Flamez Casino Responsible Play

Player-protection tools

Set your limits

We provide controls that let you decide how much you want to spend and how you want to manage risk. Deposit and loss limits can help you stop playing when you reach a level you chose in advance. You can adjust these limits at any time to keep your boundaries realistic.

Use session reminders

Staying aware of time and spending is an important part of safer gambling. Session reminders may alert you when you have been playing for a while, so you can pause, review your bankroll, and decide whether to continue.

Take time-outs

If you feel you want a break, time-outs can help you step away. A time-out can pause your ability to play for a set period, giving you space to reset and return with a clearer plan.

Self-exclusion options

When you need stronger support, self-exclusion can be an effective step. This option is intended for players who want to take a deliberate break from gambling. We recommend considering self-exclusion if you feel unable to stop or if attempts to cut back are repeatedly unsuccessful.

• Deposit limits to manage how much money you add.
• Loss limits to help cap the amount you are willing to lose.
• Session reminders to support awareness and routine checks.
• Time-outs to encourage breaks when needed.
• Self-exclusion to allow a planned period away from gambling.

If any setting is confusing, you can contact our support team for help choosing the option that best fits your situation.

Warning signs to watch for

Recognising risky patterns early

Problem gambling can affect anyone. The earlier you notice warning signs, the easier it usually is to take action. Consider the following signals as prompts to review your limits, take a break, or get support.

• Chasing losses or trying to win back money after losing.
• Spending more time or money than you planned.
• Using gambling to cope with stress, anxiety, or low mood.
• Feeling irritable or restless when you attempt to cut back.
• Borrowing money or using funds meant for essentials.
• Neglecting work, study, relationships, or responsibilities.
• Continued gambling despite negative consequences.
• Relying on strategies that no longer seem effective.

If you relate to any of these signs, you do not have to handle it alone. Adjust your limits, use a time-out, or consider self-exclusion. Reaching out for help is a responsible next step.

How to get help

Support is available

When gambling feels out of control, support can help you regain perspective and make a safe plan. If you are unsure where to start, consider taking small steps first: review your deposit and loss limits, enable session reminders, and schedule a time-out. These actions can reduce harm while you decide what support you need.

Contacting assistance

We encourage you to seek help from qualified professionals or local support services. If you want, our customer support team can also help you understand the safety tools available on Flamez Casino and guide you to relevant next steps.

• Start by lowering limits and setting boundaries you can stick to.
• Take a time-out if you feel your control is weakening.
• Consider self-exclusion if you know you need a stronger pause.
• Talk to a trusted person and avoid gambling alone.
• Seek professional support for ongoing concerns.

Remember: asking for help is a sign of strength. You deserve support that focuses on your wellbeing, not on continuing to play.

Protection of minors

Preventing underage access

Flamez Casino is committed to preventing access by minors. We expect players to be old enough to gamble in line with applicable laws and platform requirements. Taking steps to protect minors is part of our wider duty of care.

Safe onboarding expectations

We aim to ensure that age-related checks are part of the account journey. If you believe someone underage may have access, take action promptly by contacting support so we can review the account details and help secure appropriate access.

• Age checks and account eligibility processes to reduce underage access.
• Clear expectations that gambling services are not for minors.
• Support channels to respond quickly to safety concerns.

For family members and guardians, consider discussing gambling risks openly and setting household boundaries around accounts, payments, and devices. Responsible gambling starts with protecting the people most vulnerable to harm.

License: GLH-AB022C4049BB5C8D. Currency: AUD.