Flamez Casino — Privacy Policy

1. Introduction

This Privacy Policy describes how Flamez Casino (flamezcasinoau.com) collects, uses, shares, and protects personal information when you visit our website, create an account, or play our online casino games. By using the site, you agree to the practices described below.

2. Information We Collect

We may collect information in several ways:

• Account information: name, date of birth (for eligibility checks), username, email address, phone number (if provided), and account preferences.

• Identity and verification data: documents or details you submit to verify your identity, address, or age where required.

• Financial and transaction details: payment method, transaction dates, amounts in AUD, payment status, and related billing information.

• Game and interaction data: game sessions, clicks, device and browser details, event logs, odds/round history (where applicable), and performance metrics.

• Device and usage data: IP address, device identifiers, operating system, browser type, approximate location (derived from IP), and pages viewed.

• Customer support information: messages you send us, dispute details, and correspondence records.

3. How We Use Your Information

We use personal information to:

• Provide and operate Flamez Casino services, including account management and game functionality.

• Process deposits and withdrawals, manage billing, and prevent payment fraud.

• Maintain security, detect and prevent cheating, misconduct, and suspicious activity.

• Ensure compliance with legal and regulatory obligations, including age and identity checks.

• Personalise your experience, improve website performance, and troubleshoot issues.

• Communicate with you about account status, promotions you opt into, and customer support.

• Analyse site usage to enhance our products and marketing effectiveness.

4. Legal Bases for Processing

Depending on how you use the site and where you are located, we process personal data where it is necessary to:

• Perform a contract with you (e.g., operating your account and providing games).

• Comply with legal obligations (e.g., responsible gambling and identity verification).

• Serve our legitimate interests (e.g., fraud prevention, security, and improving services), balanced against your rights.

• Obtain your consent where required (e.g., certain marketing cookies or optional communications).

5. Cookies and Similar Technologies

Flamez Casino uses cookies and similar technologies to operate the site, remember preferences, and understand usage. Cookies may be first-party (set by us) or third-party (set by service providers).

You can manage cookie settings through your browser controls and, where available, our cookie preference tools. Disabling certain cookies may impact site functionality or the way content loads.

6. Sharing of Personal Information

We do not sell your personal information. We may share data with:

• Service providers who support operations (e.g., hosting, analytics, customer support tools, and payment processing partners).

• Payment and fraud prevention partners to process transactions and verify risk signals.

• Compliance and legal entities when required by law or to protect rights and safety.

• Professional advisers (e.g., auditors, legal counsel) where necessary for business operations and risk management.

We may also share aggregated or de-identified information that cannot reasonably identify you.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These may include encryption in transit, secure authentication practices, access controls, and monitoring. No method of transmission over the internet or storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to:

• Operate your account and provide services.

• Meet legal, regulatory, audit, and tax obligations.

• Resolve disputes, enforce agreements, and prevent fraud.

Retention periods vary depending on the type of data and the purpose. When data is no longer needed, it is deleted or anonymised where appropriate.

9. Your Rights and Choices

You may have rights depending on applicable law, which may include:

• Accessing the personal information we hold about you.

• Requesting correction of inaccurate or incomplete data.

• Requesting deletion of certain data, subject to legal and operational requirements.

• Requesting restriction or objection to certain processing activities.

• Withdrawing consent where processing is based on consent (this will not affect processing already carried out).

If you want to exercise your rights, submit a request using the contact details in Section 12. We may need to verify your identity before fulfilling certain requests.

10. International Data Transfers

Flamez Casino may store and process personal information in countries outside your location, including where our service providers operate. Where international transfers occur, we take steps designed to protect the information and ensure it remains subject to appropriate safeguards.

11. Children’s Privacy

Flamez Casino does not knowingly collect personal information from children. Our services are intended for eligible adults only. If you believe a child has provided personal information, please contact us so we can take appropriate action.

12. How to Contact Us

If you have questions about this Privacy Policy, wish to request access or updates to your information, or need assistance with privacy matters, contact us through flamezcasinoau.com support channels.

For reference, the operator licence number is GLH-AB022C4049BB5C8D.

We aim to respond to privacy and security inquiries promptly and in line with applicable requirements.