Flamez Casino Contact
Our friendly support team is available 24/7 to help you with any questions or concerns. Get instant help through live chat or reach out via email.
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Live Chat
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Availability: 24/7
Languages: English, Mandarin, Vietnamese
Email Support
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Phone Support
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Phone: +44 20 7946 0901
Hours: 9 AM - 11 PM AEST/AEDT
Languages: English, Mandarin, Vietnamese
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Quick Help Topics
Account Services
- Registration help
- Password reset
- Account verification
- Profile updates
Making Deposits and Withdrawals
- Payment methods
- Transaction issues
- Processing times
- Fees & limits
Games & Tech Help
- Game not loading
- Browser issues
- Mobile problems
- Connection errors
Bonuses & Offers
- Bonus terms
- Wagering requirements
- Free spins issues
- Promotion codes
Common Questions
How do I confirm my account?
Account verification requires a valid ID, proof of address, and payment method verification. Upload documents in your account settings.
How long do withdrawals take?
E-wallets: up to 24 hours, Credit cards: 1-3 days, Bank transfers: 3-5 days after your account is verified.
What are the wagering terms?
Most promotions come with a wagering requirement of 35x. Review the specific promotion terms to confirm the exact wagering details.
Can I choose deposit limits?
Yes—set daily, weekly, or monthly deposit limits in your account settings under Responsible Gaming.
Are games fair and random?
All Flamez Casino games are powered by certified Random Number Generators (RNG) and undergo regular audits by independent testing organisations.
What if I forgot my password?
Tap “Forgot Password” on the login screen and follow the steps in the message sent to your registered email address.
About Flamez Casino
Support Availability
Get Help Faster
Live chat and email both work, but the fastest resolutions usually come from sending the full details up front. Taking a moment to prepare before you hit send can reduce back-and-forth messages.
Account Support
Use the email address tied to your Flamez Casino account and an approximate signup timeframe. It helps our support locate your account quickly without extra questions.
Payment and Payout Help
Include your payment method, the amount, and the approximate date and time of the transaction. If you have a transaction reference number, it often helps skip the line entirely.
Bonus and Offer Questions
Include the exact bonus name or code. Wagering progress and qualifying games can vary by promotion, so specifying it helps us give you the right answer immediately.
Fixing Technical Problems
Share a screenshot of the error and tell us what browser or device you’re using—this turns a vague “it’s not working” into something our team can reproduce and resolve.