Flamez Casino Help
Get fast answers to your questions or receive personal help from our team.
Popular Topics
Deposits & Withdrawals
Find out about available payment options, how long processing takes, and any transaction limits.
Get Help →Account Settings
Account verification, security settings, and personal information updates.
Get Help →Games & Tech
Get help with game rules, technical issues, and device or platform compatibility.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We support Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. Every payment is protected using 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal times depend on the method: E-wallets (up to 24h), credit cards (1-3 days), bank transfers (3-5 days), and Bitcoin (up to 2h).
Are there any withdrawal fees?
+No—Flamez Casino doesn’t charge withdrawal fees. That said, your payment provider may add their own charges.
Bonuses & Offers
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of A$20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Just create your account and make your first deposit of $20 or more. The bonus is automatically added to your account.
Account Settings
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Wagering requirements tell you how many times you must play through your bonus before you can withdraw any winnings. Our standard requirement is 35x.
Games & Tech
A pokie won't load — what should I try first?
+Upload a valid ID, proof of address, and verify your payment method in your account settings. Verification usually takes 24-48 hours.
Can I try a pokie before playing with real money?
+Yes—reach out to our support team with your request. For safety, you’ll need to confirm your identity first.
Do the games run fair, and can that be checked?
+Refresh the page and clear your browser cache first—this solves most stuck loads. If it still won’t run, try another browser or switch between Wi-Fi and mobile data, as some game providers can be sensitive to connection speed.
Why does a game run slower on my phone than my laptop?
+Many slot games include a free demo option, so you can trial the reels, bonus features and volatility before risking your bankroll. Live dealer and jackpot-style tables generally need an active real-money account.